1: Thank you for calling Comcast technical support, this is Whatever, how can I assist you today?
Me: Yes, ma'am. I'm calling from a restaurant, and our internet service is down.
1: Phone number?
Me: blah blah.
1: Oh, I can't help you in this department, I'll transfer you to business accounts.
Me: Thank you.
1: Thank you again for calling Comcast Technical support, I hope you have a great day, but first is there anything I can assist you with before I transfer you?
Me: (pause) No, ma'am. Thank you.
Hold music... four minutes twenty seconds.
2: Thank you for calling Comcast technical support, this is Whatever, how can I assist you today?
Me: Yes, sir, I'm calling from Restaurant and our internet service is down. I cannot batch yesterday's credit cards.
2: Is this a residential call?
Me: What? No.
2: Phone number associated with the account?
Me: blah blah
2: I don't have any record of your account.
Me: Really? The first lady pulled it up with the phone number.
2: Number again?
2: Are you sure you have an account with Comcast? I don't have any record of your account?
Me: Yes, we had a service call yesterday and received a new router. I'm holding the invoice. Would you like our account number?
2: Is this a residential account?
Me: No! I'm still at Restaurant.
2: Hold please.
Hold music three minutes, twelve seconds.
Recorded voice: We cannot complete your call. Please hang up and try again later.
WHAT the hell, Comcast?!?!?
I'm highjacking RR's wireless. Hope they don't mind....
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I apologize for the unacceptable experience.
I will make sure this is addressed. Please feel free to contact me so that I can assist with your internet service.
National Customer Operations
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